What you say and how you say it!
It‘s matter of conversational control. For conversational control; to listen closely and reply well is the highest perfection we are able to attain in the art of conversation. Conversational control does not mean that you can control your own conversation, and in time be able to influence others and encourage them to respond in a positive and relevant way. They include how to handle personal criticism, how to put forward a proposal, how to register a protest, how to disagree without being aggressive, how to be creative, how to negotiate, how to buy and sell, how to interview and praise, and how to contribute to a meeting.
Such guidelines do not tell us what to say but provide indicators to keep us on track. Conversational control therefore is a skill. It can be learnt. There are principles to separate poor performance from effective high performance.
- Relevant way
- When to speak and when to listen
- How to move a conversation from the past to the present and to the future
- Why conversational linking is necessary
- How to distinguish between parallel and sequential conversation
- How to raise energy levels in discussions
- How to move between problem-centred conversation and solution-centred conversation.
Presented by: Rajeev Ranjan Prasad